- Customer service text messaging program update#
- Customer service text messaging program upgrade#
- Customer service text messaging program license#
More information: Configure work classification.Ĭonfigure work distribution. The SMS for TeleSign channel is configured.Ĭonfigure routing rules.
More information: Enable file attachments.
Customer service text messaging program update#
In Accounts, for Messaging accounts, select Manage.
In the site map, in Customer support, select Channels. In Dynamics 365, go to one of the apps, and perform the following steps. When you send an email to TeleSign support, include the callback URL, your customer ID, and enter the subject line as Omnichannel for Customer Service callback URL update request. This callback URL is specific to your organization and is available when you add SMS support for your organization. You are provided with a callback URL that must be sent to TeleSign support. You will need to provide these while setting up the SMS channel in Omnichannel for Customer Service. Get the customer ID and API key from your TeleSign account. Purchase support phone numbers through your TeleSign account. If you expect to send high volumes of SMS traffic, such as more than 100,000 messages per month, contact TeleSign support to request an invoiced enterprise account.
Customer service text messaging program upgrade#
Go to TeleSign to sign up for a self-service account, and upgrade to standard or enterprise account for a complete integration with Omnichannel for Customer Service. You must sign up for a TeleSign account to enable an SMS channel in your organization. This integration uses public APIs of TeleSign for sending and receiving text messages. Sign up for TeleSign accountĪn SMS channel can be enabled within Omnichannel for Customer Service by integrating with TeleSign. The SMS channel is available only if you have an active subscription of Dynamics 365 for Customer Service Digital Messaging. Register with TeleSign and get your customer ID and API key, and purchase a phone number.Īdd SMS support through Omnichannel for Customer Service. The tasks to add SMS support for TeleSign are as follows:Įnable SMS channel in your Dynamics 365 organization. This provides your customers the flexibility to connect with their mobile devices when an internet connection is not available to connect to a chat channel.Īgents can view incoming SMS requests on their dashboard and respond accordingly. After you configure an SMS channel, your customers can send text messages and connect with a customer service agent. IntroductionĪn SMS channel allows your organization to connect to customers by using text messages. For more information, see the Dynamics 365 Customer Service pricing overview and Dynamics 365 Customer Service pricing plan pages.
Customer service text messaging program license#
An additional license is required to access Omnichannel for Customer Service. Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels.